Payments & Advances
Refund & Cancellation Policy
Last updated October 2026. Applies to packaged plan advances, custom project deposits, and related invoices paid to Lynx Web Solutions via Cashfree or issued invoices.
How advances work
Online checkout charges a booking advance, not the full project fee. Kickoff reserves engineering time. Once work starts, refunds follow the sunk-cost tiers below — standard for professional digital-service engagements in India.
1. Standard refund schedule (plan advances)
| When you cancel | Refund of advance | Notes |
|---|---|---|
| Before written kickoff confirmation, or within 48 hours of advance if no work has started | 100% refund | Full refund of unused advance (payment-gateway fees may be deducted if non-recoverable) |
| After kickoff confirmation, before first design / wireframe delivery | 50% refund | 50% of advance retained for discovery, planning, and reserved engineering time |
| After first design delivery or client design approval, before go-live | 25% refund | 75% of advance retained; unused milestone balances on unpaid invoices may be waived |
| After substantial development, staging handoff, or go-live readiness | 0% refund | Advance non-refundable; completed milestones remain payable |
“Kickoff confirmation” means written acknowledgment (email or portal) that discovery / design has started. Cooling-off window: 48 hours when no work has begun.
2. Balance invoices & milestones
Unpaid future milestones may be cancelled without charge if you terminate before that work starts. Amounts already paid for completed milestones are not refundable. Partial refunds on in-progress milestones are assessed case-by-case against work delivered.
3. Non-refundable items
Third-party domain, hosting, email, SSL, stock assets, paid APIs, app-store fees, and payment-gateway processing fees already remitted to processors.
Scope changes after signed brief are billed separately or adjust timeline — they do not reset the refund clock.
4. How to request a cancellation
Email care@lynxweb.in from your booking email with your Cashfree / invoice reference, plan name, and reason. You may also call +91 99998 03332 (Monday to Sunday, 09:00 AM – 09:00 PM IST (emergency support 24×7)). We confirm receipt in writing; the refund clock uses the timestamp of that written notice.
5. How refunds are paid
- Approved refunds return to the original payment method within 7–10 business days to the original payment method, subject to your bank’s settlement cycle.
- Under Indian payment rules we cannot send cash refunds or pay out to an unrelated unverified account.
- If we decline a project before kickoff, we refund the advance in full (less any non-recoverable gateway fees).
6. Force majeure
Neither party is liable for delays caused by events beyond reasonable control (natural disasters, war, major infrastructure outages, pandemics, government action). In such cases we will offer timeline extension or a credit toward future Lynx work; cash refunds are evaluated case-by-case against recoverable costs.
7. Related policies
See also Terms & Conditions and Service Delivery Policy.
Entity: Lynx Web Solutions | GSTIN: 07ALBPD7886K1ZP | Support: care@lynxweb.in